In alignment with our overall strategic goals, we are dedicated to providing comprehensive support for our products, including engines and generator sets. Our team delivers timely on-site technical assistance and training for both domestic and international customers and agents. This includes:
We strive to promptly address product issues and resolve customer inquiries and complaints. Additionally, we offer skills enhancement training for customer and agent personnel to ensure optimal product use and maintenance.
Our commitment to service excellence includes a technical support goal: general failures will be addressed within 24 hours.