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Service Tutorials for Generator Maintenance

We are excited to introduce our new "Four-to-Service +" strategy. Our technicians, training, and services will be on-site to provide you with comprehensive support when your equipment arrives. This innovative approach is designed to offer a superior after-sales experience, ensuring exceptional support and care throughout the lifecycle of your equipment.
Interested? We’ll reach out. For maximum efficiency, Liyu Services ensures your power plant is fully supported.

Service Tutorials

Liyu provides a comprehensive after-sales service system with a seven-level maintenance structure: W10, W20, W30, W40, W50, W60, and W70. The overhaul cycle for our units (W70) is 48,000 hours, based on an annual operating time of 8,000 hours.

We classify maintenance qualifications into three levels: CC1 (W10-W40 stage work), CC2 (W10-W50 work), and CC3 (W10-W70 work). This structured approach allows us to implement targeted maintenance plans that enhance both efficiency and accuracy.

For specific CC1 level maintenance tasks, we offer video guidance to assist users. For example, lubricating oil and antifreeze should be replaced if they exceed the allowable limits as per technical standards.

Service Commitment

"Four-to-Service +" Service: Our technicians, training, and services will be on-site to provide you with comprehensive support when your equipment arrives.
Technicians assist with unpacking, inspection, and provide handling guidance upon equipment arrival.
We ensure smooth installation and quick resolution of any issues during setup.
Comprehensive load testing is conducted to verify optimal performance.
We offer lifetime support and 24-hour service for our equipment.
Spare parts are available at discounted rates after the warranty period.
We address on-site equipment issues promptly to minimize downtime.
Our 24-hour hotline provides immediate support for repair reports and inquiries.
Value-Added Services: Going Beyond Expectations
  Remote Technical Support: Utilize modern technology for remote diagnostics and preliminary guidance, minimizing downtime.
  Regular Maintenance Visits: Benefit from scheduled check-ins during and after the warranty period to ensure ongoing equipment performance.
  Customized Solutions: Receive tailored services for unique needs, including equipment modifications and upgrades.
  Rapid Spare Parts Supply: Access our global spare parts library to quickly obtain necessary components, even after the warranty period.
  Customer Satisfaction Tracking: Provide feedback through our system to help us continually enhance our service quality.
 
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